Our COVID-19 prevention policy
At Stormworks Studio, we’re closely monitoring the impact of COVID-19. In addition to those who are affected by the illness, many more are indirectly dealing with changes in their work, school, and community environments. We aim to supporting customers, communities, and employees during this difficult time.
Serving our customers
Our customers are our priority and we believe our role in serving our customers during this time is our primary objective, by making sure our customers can get their orders as quick and safely as possible.
As COVID-19 has spread, there is an increase in people shopping online. In the short term, this has impacted on how we serve our customers. You will also notice that some of our delivery promises are longer than usual due to restrictions and measures imposed by governing authorities. We are working around the clock with our selling partners to ensure timely delivery to all of our customers’ orders.
We are also aiming to ensure that no one artificially raises prices of products during this pandemic and have blocked or removed many items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.
Empowering our customers
In addition to serving our customers, we’re making sure Stormworks Studio online store has the tools and support they need to keep the businesses and organizations moving forward safely and efficiently. We aim in collaborating with public health organizations, government agencies, and businesses around the globe to support their efforts resulting from the ripple effect of COVID-19.
Safeguarding our Fulfillment Network & Delivery teams
As a response to the increase in people shopping online, our operations team has increased its capacity to ensure we fulfil customer orders as quickly as possible. We do this while ensuring the highest safety and hygiene standards for our associates and partners.
Our vehicles and warehouse also following very rigorous hygienic standards.
Before reaching customers, employees sanitize their hands to protect themselves and assure customers that shipments are safe and clean. We also continue to work with delivery service partners to ensure they are supporting their employees during this time.